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Help center / Plans, security and help

Questions and support

Common questions and how to reach us.

Are electronic signatures from Sign Officially legally binding?

Yes. In the United States, the ESIGN Act and UETA give electronic signatures the same standing as handwritten ones for most documents. Each signed PDF records who signed, how they were checked, when, and from where, and carries a digital signature so changes can be detected. A few documents (some wills, court orders and notices) still need wet ink or a notary, so check if you are unsure. This is general information, not legal advice.

Do the people I send to need an account?

No. They open the link in the email and sign. Nothing to install.

Does it work on a phone?

Yes, for both sending and signing. Signers can also save a document to sign offline and sign in person by scanning a QR code.

What happens if someone does not sign?

Send a reminder with Remind, or set automatic reminders (Pro and up). If they are the wrong person they can Pass to someone else, or you can fix the email with Correct. Requests expire after 30 days unless you chose otherwise.

Can I change a document after it is sent?

Use Edit fields or documents on the document page. Once everyone has signed the document is sealed and cannot be changed; send a new one instead.

Is there a limit on free accounts?

Free accounts can send 10 signature requests a month, keep 3 templates and make 5 text or picture edits in Edit PDF a month. Signing your own documents and the on-device PDF tools have no limit. See Plans and billing.

Who can see my documents?

You, the people you send to, and admins of your team. Documents are encrypted on your device before upload. With Private mode, not even Sign Officially can open them. See Security and privacy.

Is Sign Officially HIPAA compliant?

Business and Enterprise plans include a HIPAA Business Associate Agreement. Ask us for a copy to sign.

How do I check a signed PDF someone sent me is real?

Drop it into the verify page. It is checked on your device.

I did not get the email

Check spam or junk and any "Promotions" tab. Emails come from no-reply@signofficially.com. The sender can press Resend, or fix a misspelt address with Correct.

How do I cancel my plan?

Open Plan and billing and use Payment method and billing details. Everything you have sent and signed stays in your account.

Contact us

Or choose Help and support in your account menu.

Still stuck? Write to support@signofficially.com.